Terms and Conditions

Booking Terms and Conditions

When you book with Edge Sports and Activities Ltd, we want you to be completely satisfied with the service we offer from the moment you book to when you collect your child after their course experience.  Below are the booking terms and conditions which let you know what to expect from Edge Sports and Activities Ltd and what we expect from you.  We will always try to do the best by your child, make sure they are safe and conduct ourselves with integrity and honesty. If you have any questions about our Terms and Conditions, please contact us via email at info@edgesportsandactivities.com or call us on 07812 104128.

 

Definitions

Purchaser is the person making the booking which may or may not be the parent.

 

Booking

Bookings placed online, and over the telephone will be confirmed by email.  We only post confirmation where the purchaser does not have an email account.  Full payment constitutes acceptance of these booking terms and conditions. Please check the booking confirmation email carefully to ensure the dates, location and details are correct and as expected – please inform us as soon as possible with any discrepancies at least 10 days before the swim course(s) starts.

Term time swim courses – Bookings can only be confirmed once either the non-refundable deposit of £30 per swimmer or full payment has been received (this excludes payments which are made via agreed instalments).

Holiday intensive swim courses – Bookings can only be confirmed once full payment has been received, which must be received within 2 days of provisional booking otherwise it will be cancelled.

 

Payment

Edge Sports and Activities Ltd accepts payment by BACS and secured online invoice system. A booking is only confirmed once we have received full payment.

All bookings must be paid in full 10 days prior to the start of term-time courses (a non-refundable deposit of £30 per swimmer must be received 2-day after making a booking), and holiday courses must be paid in full 2 days after making a booking. If you decide to cancel your booking, the non-refundable deposit unfortunately cannot be transferred to another person, including a sibling or any other family member. The deposit is linked to the individual and specific transaction for which it was originally made, and is non-transferrable to another course. This ensures fairness and consistency in our policy and helps us manage our bookings efficiently.

Bookings can still be made up until the start (or during) of any course, but payment must be made in full at the time of booking. If full payment has not been received by this deadline, the booking will be cancelled. Please get in contact with us if there is a problem with meeting payment deadlines. Bookings that qualify for any promotional offers, need to be paid in full at the time of booking via BACS, or the secured online invoice payment system.

Late payments – All payment invoices must be paid by the due date or will incur a £8 administrative fee. If you anticipate any difficulties in meeting the payment deadlines or require any assistance in setting up a more convenient payment plan, please let us know by email so that we can keep a record and no additional fee will be charged.

Edge Sports and Activities Ltd reserves the right to claim statutory interest at the current Bank of England base rate % at the date the debt becomes overdue in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Reinstatement of Bookings After Cancellation Due to Non-Payment – Please be aware that if your swimming lesson booking is canceled due to non-payment, and you subsequently wish to reinstate it, an administration fee of £5.00 will be incurred to process the reinstatement. This fee must be paid in full before your booking can be reactivated

 

Changes to your booking – Swimming Course(s)

You can change booking dates for free any time up to 7 days before the date you would like to change – as long as it is within the current season for the swim course, and there is availability. Changes made less than 7 days prior to the date you would like to change will incur a £10 administration fee. All changes to bookings can only be made over the phone and unfortunately; a phone message/voicemail does not constitute confirmation of your requested date change. If you have booked a full week then we can only move the booking as a full week, not split across multiple weeks, unless you are happy to pay the extra cost to split a whole week into days.  Please contact call us to request date changes on 07812 104128.

 

Cancellations & refunds

You can cancel a swimming course(s) booking up to 14 days before the first date of your booking. We will refund all monies paid minus a 12% charge fee for cancellation, but this does not include the non-refundable deposit payment. If cancellation is less than 14 days before the first date of the booking, unfortunately, we are unable to refund any monies.

If you miss a group swimming lesson due to illness, holiday or any other reason we will not refund or apply a lesson credit. The space is booked and paid for, for the entire term/course. We are not able to swap your child’s day for another week or two if you are unable to make the swim session/course day.

If a swimmer is unable to attend their scheduled lessons due to hospitalization or an injury resulting in broken bones, a 50% credit will be applied towards the cost of the missed lessons. To qualify for this credit, medical documentation (such as a hospital note or doctor’s certificate) must be provided within 7 days of the missed session(s). This credit will be applied to future lessons or bookings and is non-refundable.

To cancel a Private lesson you must contact us and give 48 hours notice and a 25% cancellation fee will be incurred for that lesson. Lessons cancelled with less that 48 hours notice will incur a full charge for that lesson (no refund will be applied). The cancelled lesson will then be rescheduled for a later date. If there is repeated cancellation of private lessons, then your ongoing booking could be cancelled due to the disruption that it causes for teachers and pool management. In the unlikely event that private lessons are cancelled by Edge Swim School lessons will be credited in full or rescheduled.

With regards to Edge Swim School, it may take younger children a couple of weeks or so to settle into the lessons, especially if it is their first ever lesson or first time not swimming with their parents. We are very experienced in dealing with this and will always persevere and include songs and games to help the children get to know ourselves and the lessons.

In exceptional circumstances, Edge Sports and Activities Ltd may have to cancel particular dates for reasons such as insufficient numbers or problems with the hired facilities. In this event, we will try and inform you at the earliest time possible and offer alternative options if available, or refund all monies paid for the dates cancelled.

If for any reason we have to cancel a lesson we will, where possible, add additional dates into the term, usually during half term or holidays to make up the swim. If you are unable to attend the make up date we will apply a lesson credit to your following terms’ invoice, or refund if you are leaving at the end of term.

 

Available Dates and Swimming Course(s)

Information given on the website and in printed materials is correct at the time of publishing and printing.  We may need to change dates, location or activity options due to unforeseen circumstances (or adverse weather), but we will endeavour to inform you as soon as possible.

 

Personal Property

Edge Sports and Activities Ltd does not accept responsibility and/or liability for any lost or damage howsoever caused to personal property or possessions brought onto the poolside/left in the changing rooms. Any personal property that is found will be kept until the end of each term, and if not claimed, will then be disposed of.

 

Waiting Lists

If the course(s) you require is fully booked you will be placed on a waiting list. In the event of cancellations Edge Sports and Activities Ltd will contact you then your child will be booked onto the event.

 

Insurance and Liability

Both Public Liability, and self-indemnity Insurance cover all children, and staff under Edge Sports and Activities Ltd care. Copies of our certificates can be seen on request, or at www.edgesportsandactivities.com

 

Special Requirements (Medical Conditions, Learning Difficulties or SEN Diagnosis/assessments taking place)

Every child has access to the same opportunities, although some children may have specific medical, physical or behavioural requirements that need to be taken into account prior to participating in activities. The needs of each child vary, so decisions on how best to include children into our programme, are made on a case-by-case basis. We request that parents of children with specific needs contact us to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made. We may need to assess an individual’s need and find the most appropriate means of participation. Please note we cannot provide for children requiring personal care, including toileting.

 

Illness and First Aid

It is the purchaser’s responsibility to inform Edge Sports and Activities Ltd at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements, so that we can make provision for the child’s specific needs. If this information is not provided we reserve the right to exclude the child from some or all activities.

If a child is deemed too ill upon arrival, we reserve the right to refuse participation until the child has been symptom free for at least 24 hours. If a child requires medication, our staff can only administer medication if it is specifically prescribed for that child, by a health professional. Appropriate First Aid will be administered to children in the event of an accident while under Edge Sports and Activities Ltd care.  If the accident is more serious, we may need to call the emergency services and will immediately inform parents.

We keep a record of all medication administered to children whilst on either Edge Sports and Activities Ltd swim course(s). Please inform us if medication is required and to be given when booking through the Medical conditions/allergies section on the booking form. If you do not want our staff to administer the medication then please indicate so on the booking form.

 

Photography and Video

On occasions, Edge Sports and Activities Ltd may employ the services of a suitable and CRB/DBS cleared photographer to take marketing pictures/videos. If you do not wish for your child to be in any marketing materials please let us know by contacting us via email at info@edgesportsandactivities.com or call us on 07812 104128.

Parents/Guardian are prohibited from the taking of photos and video recordings are not permitted under any circumstances while the swimming lessons are in progress due to child protection guidelines.

Importantly, this includes the use of phones in the changing rooms, or hallways, and includes any use of the photo or video function (even if you are taking pictures or video of yourself).

Parents / Guardians of any children (swimming or not swimming) who have their own mobiles or smart devices will need to make sure they are not using them to take photos/videos while around the poolside/changing room areas.

 

Changing room procedures

In the interest of safety and comfort of all our swimmers and in accordance with the Swim England safeguarding policy, we ask that all adults only access their gender appropriate changing room. Children of 8 years of age and above are also required to change in the gender correct changing room

To summarize: I.E Dads – please only ever access/use the male changing rooms, irrespective of the gender of your child. Mums – please only ever access/use the female changing rooms, irrespective of the gender of your child.

If your child is over 8 and of the opposite gender, they are asked to change on their own.

The policy and more detail can be found here if you would like more information Please refer here.

 

Equal Opportunities and Child Protection
Edge Sports and Activities Ltd is an equal opportunities employer and welcomes all children regardless of their gender, ability, race or religion. Each child attending our course(s) is of equal value and is entitled to equal access to opportunity. It is vital that we are made aware of any medical condition, learning difficulties or SEN diagnosis/assessments taking place. This is to ensure that we can meet their needs within our lesson structure. We may need to assess an individual’s need and find the most appropriate means of participation. We operate a zero tolerance policy to discrimination or bullying of any kind.

 

Child Exclusion

Edge Sports and Activities Ltd reserves the right to exclude any child for any reason, including but not limited to inappropriate parent or child behaviour, illness and bullying. Refunds will not be offered for remaining days when a child is excluded.  No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result.

 

Feedback

We want to give your children the most amazing experience possible, and give you peace of mind that you have chosen the best for your child.  If you are not entirely satisfied with our service, please let us know as soon as possible so we have the opportunity to resolve it right away.  Let your sports course/activity club co-ordinator know as soon as possible if you have any complaints or concerns, or contact us on info@edgesportsandactivities.com or call us on 07812 104128. We will do everything we reasonably can to put wrongs right.

 

Policies and Procedures

For full details please email us at info@edgesportsandactivities.com

Please see our Privacy Policy

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

The below terms and conditions apply to the use of Edge Sports and Activities Ltd Website and by accessing this Website and/or booking either a sports course/activity club you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any further questions about the Website terms and conditions please contact us via email at info@edgesportsandactivities.com or call us on 07812 104128.

 

Definitions

“Conditions” means these terms and conditions and the Special Conditions; “Service” means a service listed on the Website. “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration for booking purposes; “We/us” means Edge Sports and Activities Ltd; “Website” means the website located at www.edgesportsandactivties.com or any URL which may replace or redirect to it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your visit and to identify your computer when you come back; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.

 

Use of the website

 

Access

You are provided with access to this Website in accordance with these Conditions and any bookings placed by you must be placed strictly in accordance with these Conditions.

 

Registration

You warrant that:

  1. The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  2. You will notify us immediately of any changes to the Personal Information by contacting us by email at info@edgesportsandactivities.com or calling us on 07812 104128 during normal working hours.
  3. You agree not to impersonate any other person or to use a false name or a name that you are not authorised to use.

 

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.

 

Our rights

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

 

 

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, services, goods or other materials or services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, services, goods or other materials or services available on such external websites or resources.

 

Privacy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it secure and we will fully comply with all applicable UK Data Protection Act and consumer legislation.

When you book via this Website, we will ask you to input and will collect Personal Information from you including your name, children’s details that are legally required, e-mail address, billing address, telephone number, service selections and payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of the Website that were viewed during your visit, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the terms of the Data Protection Act. We use your information only for the following purposes:

  1. Processing your bookings;
  2. For statistical or survey purposes to improve this Website and its services to you;
  3. To serve website content to you;
  4. To administer this website;
  5. To notify you of services or special offers that may be of interest to you. You may unsubscribe from this once your registration has been processed.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When booking either sports course(s)/activity club(s)online, you will be given the option to receive information from Edge Sports and Activities Ltd by post, e-mail or telephone, about services, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe link in promotional e-mails, or by emailing us at info@edgesportsandactivities.com or calling us on 07812 104128 during normal office hours.

Your Personal Information may be disclosed to other relevant businesses within the Edge Sports and Activities Ltd and to reputable third parties who may help process your booking. We require that all third parties treat your Personal Information as confidential and to fully comply with UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside of Edge Sports and Activities Ltd for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

We use Cookies to keep track of your current sports course(s)/activity club(s) bookings to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

 

General

Edge Sports and Activities Ltd is based in England. Access to the Content may not be legal by certain persons or in certain countries. If you access the Website from outside England, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

 

LIABILITY

The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these Conditions shall however exclude or limit the Company’s liability for:

(a) death or personal injury caused by the Company’s negligence
(b) fraud; or
(c) any liability which cannot be excluded or limited under applicable law;

 

Users Conduct of the Website

You understand that all information, data, text, animation, software, photographs, graphics, messages, or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not the company, are entirely responsible for all Content that you post, e-mail, or otherwise transmit via the Website. Under no circumstances will the Company be liable in any way for any content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any content posted, e-mailed, or otherwise transmitted via the sites services.
You agree to not use the Website to:

  1. Upload, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;
  2. Impersonate any person or entity, including, but not limited to, the Company official, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  3. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the sites and the companies services;
  4. Upload, post, e-mail or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  5. Upload, post, e-mail, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights (“Rights”) of any party;
  6. Upload, post, e-mail, or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation that are designated for such purpose;
  7. Upload, post, e-mail, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
  8. Interfere with or disrupt the sites services or servers or networks connected to the sites services, or disobey any requirements, procedures, policies, or regulations of networks connected to the sites services;
  9. Intentionally or unintentionally violate any applicable local, state, national, or international law, or any regulations having the force of law;
  10. “stalk” or otherwise harass another;
  11. Collect or store personal data about other users.

You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. You acknowledge and agree that the Company may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the T&C’s; (c) respond to claims that any content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of the Website, its users, and the public.

You understand that the technical processing and transmission of the Websites, including content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

 

Disclaimer of Warranties

You expressly understand and agree that:

  1. Your use of the Website is at your sole risk. The Website are provided “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind whether express or implied.
  2. The Company makes no warranty that (a) the Website will meet your requirements, (b) the Website will be uninterrupted, timely, secure, or error free, (c) The results that maybe obtained from the use of the Website will be accurate or reliable, (d) The quality of any services, information, or other material obtained by you through the Website will meet your expectations, and (e) any errors in the material will be corrected.
  3. Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
  4. No advice or information, whether oral or written, obtained by you from The Company or through or from the Website shall create any warranty not expressly stated in the Terms and Conditions.

 

Limitations of Liability

You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from (a) The user or the inability to use the Website (b) The cost of procurement of substitute services resulting from any data, information, or services purchased or obtained or messages received or transactions entered into, through or from the Website, (c) Unauthorised access to or alteration of your transmissions or data, (d) Statements or conduct of any third party of the Website, or (e) any other matter relating to the Website.

 

Copyrights and Copyrights Agents

All text, graphics and multimedia content available from the entry point URL: www.edgesportsandactivities.com and pages within that domain (the “Website”), and all related code (including but not limited to HTML, other mark-up languages, and all scripts) within the Website are the property of the Company and/or its affiliates. All material on the Website, including (but not limited to) images, illustrations, audio clips and video clips, is protected by copyrights that are owned or controlled by the Company or by other parties that have licensed their material to the Company (or posted to the Website pursuant to a user agreement with the Company). Material from the Website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Modification of the materials, or use of the materials for any other purpose is a violation of copyright and other proprietary rights. The use of any such material on any other Web site or computer environment is prohibited.

The vast majority of the information contained in the Website is based upon the personal experiences of the Directors & Staff of the Company. This includes a combined professional experience of over 40 years plus coaching/teaching at a professional level. The Company has made every effort to secure appropriate licenses and clearances for all proprietary intellectual properties used on the Website. If any company or individual feels they have any cause for complaint regarding the content in the Website or have reasons to believe there are any alleged intellectual property rights infringements, please contact us at info@edgesportsandactivities.com outlining your specific concerns and the Company will endeavour to address these issues sensibly and realistically. The Company respects the intellectual property of others, and we ask our users to do the same.

 

General Information

The Website is operated and controlled by the Company Edge Sports and Activities Ltd in England. You expressly agree that exclusive jurisdiction for any dispute with the Company, or in any way relating to your use of the Website, resides in the English courts, and you further agree and expressly consent to the exercise of personal jurisdiction in the English courts in connection with any such dispute including any claim involving the Company or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
These Terms and Conditions are governed by the laws of England, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

 

Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of sections titled “Disclaimer of Warranties” and “Limitation of Liability” may not apply to you.

 

Notice

Notices to you may be made via either e-mail or regular mail. The Website may also provide notices of changes to the T&C’s or other matters by displaying notices or links to notices to you generally on the Website.

 

No Resale of Service

You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the Sites services, use of the Website, or access to the Website.

 

Complete Agreement

These terms and conditions constitute the entire agreement between you and The Company with respect to the use of the Website and any content contained therein.

 

Violations

Report any violations of the Terms of Service to info@edgesportsandactivities.com